Refund Policies

PetDuct.com is committed to providing excellent customer service and satisfaction. This policy explains our rules for refunds, resends, and returns.

⚠ All disputes must be submitted through official support channels. Failure to do so may result in claim rejection.

Order Delays

  • USA: Eligible after 45 days from shipment
  • Brazil: Up to 110 days due to customs
  • Other regions: Up to 100 days depending on shipping route

Delays may occur due to logistics, customs, or incorrect address information.

Orders Not Received

If tracking shows “delivered,” no refund or resend will be issued. A non-delivery certificate may be required from your local post office.

Damaged Products

  • Full refund or replacement for severe damage
  • Partial refund for minor defects
  • No refund for packaging damage during transit
  • Electronics claims must be submitted within 30 days

Incorrect or Missing Items

  • Full refund or replacement for wrong items
  • Partial refund or resend for missing parts
  • Size issues require photo proof with measurements

Order Cancellations

  • Full refund if canceled before processing
  • No cancellation for custom or pre-order items

How to Submit a Claim

  • Provide clear photos or videos
  • Include order screenshots and details
  • Return item if requested

Important Notes

Disputes must be filed within 7 days of delivery or expected delivery date.
  • No disputes for uncontrollable events (weather, customs, war, epidemics)
  • No disputes for untracked shipping methods
  • Unauthorized returns will not be accepted
  • Returns must be approved before sending

Non-Refundable Cases

  • Change of mind
  • Wrong address provided
  • Customs delays or clearance issues
  • Minor differences in appearance

Need Help?

If you are unsure about your eligibility, please contact us:

Email: support@petduct.com